FAQ & Ticket Submission
Frequently Asked Questions: Please look to find the answer to your question before contacting client support.
How To Submit A Support Ticket: We have several programs so please be VERY specific when contacting us so we will know exactly how best to help you. The more information that you give, the quicker we can reply. Please include your full name, order number and email address along with name of the program you're referring to.
Where's my download? / I need product support.
If your purchase was accepted, your download email was sent immediately. If you have yet to receive the download link, this is because the email is caught in a spam or junk mail filter in the vast majority of cases. The first thing you should do is check your spam filter for the email. Mark the email as “not spam” and add secretsofmeditation.com to your contact list. If you've taken these steps and still have not received your download link after 30 minutes, please open a ticket below and we will respond as soon as possible.
Please make sure you've first read the instructions that came with your purchase. If you don't find the answer you're looking for please submit a ticket below.
For full details on all our programs including pricing, available formats and shipping information, please click on the "programs" link on the home page.
What if I don't want to use a credit card?
Our system uses industry standard 128 bit SSL encryption to protect your billing information. Paying by credit card is safe and secure. We do not accept payment by check, money order or western union at this time. If you prefer, you may also also send funds via www.Paypal.com to payments[[AT]]themindbodytrainingcompany.com. We will despatch your order normally within one business day of receiving your payment. Note that we will not accept payments via Paypal for "try before you buy" offers, subscriptions or payment plans.
Is the charge for $19.95 or $27?
Recall that "Core Energy Meditation" and "Secrets of Meditation" include a membership subscription. Along with the core material, you also get a 30 day trial of SpiritualGrowthMonthly.com. This includes access to the group coaching environment, weekly audios from the instructor, articles, holistic fitness tools and higher consciousness practices and much more. After the 30 day trial, the normal amount of $27 continues every month unless cancelled. This is explained on the web site, order form, your email receipt and several confirmation emails. Of course you may cancel at any time by opening a ticket below (please allow 2 business days for processing) however we do hope you'll continue with the program because we feel you'll get a lot out of it.
Is the charge for some other amount?
Did you buy one of our programs on a "try before you buys" basis? If so, this means that you only paid the shipping and handling up-front for the program on the understanding that you would be billed in 30-40 days time if it was not returned.
Our shopping cart provider requires that you click a link to confirm your new email address. Because of that, please follow the "change my email" link and instructions at the bottom of any of our broadcasts. A confirmation email will then be sent to your new email address. Click the link in that email to complete the change.
To Change Your Physical Mailing Address
Please submit a ticket below with your new address. Please also include your full name, old address and email we have for you on file.
If you need to unsubscribe from one of our lists or change your email address, this is very easy. On each message we send out there is a link at the bottom. You can click this link and you will be given the choice to remove yourself from any or all of our lists immediately. There's also a link to change your email address if you wish to do so. If when you click the link you get a message that says "no such record", this means you have already removed yourself successfully.
If you still need help, please submit a ticket below ensuring you copy and paste the ENTIRE email you received and we will be happy to help.
(NOTE: unsubscribing from our email newsletter is not the same thing as cancelling a paid subsciption. To cancel a paid subscription please click on that question below).
We're sorry to hear that you're thinking of leaving us. Whatever your reasons, we would be doing you a huge disservice if we didn't remind you of why you began your practice in the first place. You wanted to develop your connection to your Source, to calm your mind, increase your energy level and manifest what's truly important to you in your life. With the sheer volume of material that comes with our programs, I'm sure it can seem like a lot to get through. If you've felt like there's too much material or you don't have time, remember this ...
The real issue is NOT consuming the material.
The real issue is how you make this material your own by developing YOUR personal daily practice. The greatest gain you'll get from this program is when you begin and maintain your daily practice - even if it's only 5-10 minutes a day to begin with. Most who do this will agree the rewards for just a little effort are well worth it.
Of course, sticking with your daily practice can be challenging at times which is why SGM is here to support you. Now maybe you're already practicing and think you don't need to be part of this community. If that's the case for you then we certainly wish you all the best. But if you have been struggling, we urge you to draw on this community of practice to support you. That's what we're here for. Post about how you're feeling in the members blog, or even email the instructor directly at kevin[[AT]]spiritualgrowtthmonthly.com.
We're here to help and we hope you'll think twice before canceling your access to this community of high level coaching and support.
With that said, if you're absolutely sure SGM is not for you, you may cancel by opening a support ticket below. Please include your full name and registered email address - and please allow 1-2 business days for processing.
On the other hand, if there's anything we can do to keep you on board, please do let us know. Again, Kevin and myself are very open to hearing your suggestions and will do whatever we can to help
Our job is to give you the proven practices that work. We cannot make them work for you. So if you ask for a refund but do not give any indication that you have played your part, we will put this question back to you: Have you given the program a fair try by consistently practicing the material every day? If not, then remember you do not qualify for a refund and we recommend you go back and make a more concerted effort practicing the material.
We will leave this question for you to answer in good faith.
On the other hand, if you honestly feel you have put the program to work in your life and you are not satisfied, you may return the program for a full refund (less S&H). For downloadable products, please open a support ticket below. You can return physical products to the following address. It would be useful if you could include a note with the word "return" as well as your name and email address.
The Mind-Body Training Company
4610 Prime Parkway
McHenry, IL 60050
Please allow up to 5 working days for us to process the item, issue a refund and/or cancel any final payments due. If there is a payment due on the program, you may wish to open a support ticket requesting that your final payment be cancelled, but please only do this when you have already shipped the item back to us.
Finally, we are always looking to improve what we do. Please do pass along any comments you have on the program and what we might do to serve you better next time.
The Mind-Body Training Company
Does this answer your question?
Click "No" to open a ticket for support